Knowledge Base
Definition: A searchable repository of a team's documentation, runbooks, and institutional knowledge.
What it is
A knowledge base is the system of record for what a team knows: how-to docs, runbooks, decisions, FAQs, onboarding material. Historically these lived in wiki tools (Confluence, Notion). Increasingly the knowledge base is just one module of a broader workspace, alongside tasks, CRM, and chat.
Why it matters
A team without a searchable knowledge base re-asks the same questions in chat forever. The knowledge base is what makes async work scale.
Layer UI in context
Layer UI's docs module is the team's knowledge base — and it's searchable in the same query that returns chat messages, tasks, and CRM records.
Related terms
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